Support

Medic Corps Ops is used by authorized disaster relief personnel. Accounts are created by request and approved by an organization administrator.

I signed up and cannot get in

New accounts wait for an administrator to approve them, and the app says so when you sign in. If you have been waiting and nobody has acted, contact whoever asked you to join — they can approve you from their own phone.

I am approved but there is nothing to see

Approval lets you in; being assigned to a response is what gives you something to work on. Until a coordinator assigns you, the app shows the responses asking for volunteers so you can offer the dates you are available.

The map is blank, or a location will not open

The map needs one connection before it will work offline. Open the app once with signal and let it finish loading, and the operational area and its locations will stay available afterwards.

I am not getting notifications

Notifications are per conversation. Open the location or the response room and check the bell line at the top. A location is quiet by default unless it is the one you are attached to; the room for a response you are deployed to is on by default.

Removing your account or your information

Ask an organization administrator, or email the address above. What is kept and what is deleted is explained in the privacy policy.